rfc1855 (rfc) bn: Netiquette Guidelines in: Compiled guideline for effecient communication over a network sin : http://www.karlsruhe.org/rfc/rfc1855.txt oc (additional-related-info): http://www.cs.queensu.ca/FAQs/email/etiquette.html (author-of) author: S.Hambridge opus: rfc1855 S.Hambridge (Person) bn: Sally Hambridge in: Computer Professional (can-be-contacted-at) address: S.Hambridge-Address individual: S.Hambridge S.Hambridge-Address (Address) bn: Work Address for Sally Hambridge in: Intel Corporation, 2880 Northwestern Parkway, SC3-15, Santa Clara, CA 95052 in: Phone: 408-765-2931, Fax: 408-765-3679, EMail: sallyh@ludwig.sc.intel.com (is-employed-at) employer: Intel-Corporation employee: S.Hambridge Intel-Corporation (IT-Company) bn: Intel Corporation in: Manufacturer of computer devices such as central processing units (CPU) oc: http://www.intel.com/ (is-of-category) category: informational item: rfc1855 informational (document-content-type) bn: informational in: Content of document is structured to inform reader (necessitated-creation-of) reason: rfc1855-reason result: rfc1855 rfc1855-reason (cause) bn: Cause of rfc1855 in: Mass of users not familliar with protocols, newbies (was-published-in) date: October-1995 item: rfc1855 (describes-process-of) outline: rfc1855 description: one-to-one-com one-to-one-com (communication-outline) bn: Proper one-to-one communication over a network in: Proper process of mail & chat communication communication-outline (communication) bn: Communication Outline in: Any guidelines put into place which organises the way in which commmunication occurs to enforce consistency and understandability (describes-process-of) outline: one-to-one-com description: e-mail-process e-mail-process (internet-communication) bn: Electronic Mail proper usage outline (incorporates) part: mail-ownership whole: e-mail-process mail-ownership (e-mail-issue) bn: Implications of relative e-mail ownership in: check ownership of sent electronic mail. in: base for legal implications of sent information (incorporates) part: mail-security whole: e-mail-process mail-security (e-mail-issue) bn: Understanding state of mail security in: If mail not encrypted, assume information IS NOT SECURE in: Do not put on unencrypted e-mail what you wouldn't put on a postcard (incorporates) part: mail-copyright whole: e-mail-process mail-copyright (e-mail-issue) bn: Implications of any copywritten work placed in e-mail in: Respect the copyright on reproduced material in: Almost every country has copyright laws (incorporates) part: mail-re-posting whole: e-mail-process mail-re-posting (e-mail-issue) bn: Forwarding mail in: do not change the wording if forwarding mail, just shorten in: if personal letter to you, ask permission from sender (incorporates) part: mail-chainletter whole: e-mail-process mail-chainletter (e-mail-issue) bn: Forbidding of sending chain letters in: Chain letters are considered to be spam and are forbidden. If sending on chain letters, authorities may revoke internet privileges in: if a chain letter is received, notify local system administrator oc (policy-example): http://www.sonoma.edu/it/policies/email_policy.html (incorporates) part: mail-flameletter whole: e-mail-process mail-flameletter (e-mail-issue) bn: Controlling of emotionally charged *flamed* communication in: only send emotionally charged letters when necessary in: give notice before *flamed* message (e.g. FLAME ON "We don't have time to screw around" FLAME OFF) (incorporates) part: mail-subjectscan whole: e-mail-process mail-subjectscan (e-mail-issue) bn: Scanning all mail subjects before respnding in: Scan all mail sent by individuals to discover the state of the current discussion in: (e.g. sent mail with title "Help me" and another e-mail from same group with title "Don't worry", read both before responding) (incorporates) part: mail-signature whole: e-mail-process mail-signature (e-mail-issue) bn: Signature to link e-mail to individual in: pre-create signature (.sig) file or signature line to include into mail for easier authentication and identification (incorporates) part: mail-addressgroup whole: e-mail-process mail-addressgroup (e-mail-issue) bn: Address that actually delivers e-mail to group of addresses in: Review any adresses for group-sending of sensitive information. Know who you are sending information to. (incorporates) part: mail-ccdeletion whole: e-mail-process mail-ccdeletion (e-mail-issue) bn: Cutting out cc recepients in: If message has become two-way between individuals, cut out any cc recepients uninterested or unauthorised for the information. (incorporates) part: mail-unsolicited whole: e-mail-process mail-unsolicited (e-mail-issue) bn: Holding back from sending unsolicited mail in: do not send querying mail to published professionals (incorporates) part: mail-replyexpectations whole: e-mail-process mail-replyexpectations (e-mail-issue) bn: Expectations of reply to sent e-mail in: Measure expectations of reply time accurately, taking into account time-zones and work schedules (incorporates) part: mail-longsubject whole: e-mail-process mail-longsubject (e-mail-issue) bn: Acknowledgement of long mail in: Identify if sending message is long (e.g. longer than 100 lines) to tell recepient a greater amount of process time is expected before reply is sent (incorporates) part: mail-helpawareness whole: e-mail-process mail-help-awareness (e-mail-issue) bn: Knowledge of available contacts for e-mailling problems in: Pre-emptively gather information on valuable resources for mail problems. in: Know who to contact when illegal or strange mail is received (incorporates) part: mail-cultureshock whole: e-mail-process mail-cultureshock (e-mail-issue) bn: Understanding personal culture of recepients in: Cater mail to recepient. Ensure interpreted meaning from sent information are as correct as is feasibly possible. Take into account culture & language (incorporates) part: mail-case whole: e-mail-process mail-case (e-mail-issue) bn: Mixing case for e-mail (incorporates) part: mail-symbol-use whole: e-mail-process mail-symbol-use (e-mail-issue) bn: Using symbols for meaning in: Use symbols to create emphasis in mail. (e.g. *Awesome*) (incorporates) part: mail-non-ascii whole: e-mail-process mail-non-ascii (e-mail-issue) bn: Restriction of potentially unrecognisable characters in: If characters are not ascii, ensure that recepient can decode them (incorporates) part: mail-reply-edit whole: e-mail-process mail-reply-edit (e-mail-issue) bn: Ensuring replication of sent e-mail is limited in: Edit any information that is replied to for the contect of the reply (incorporates) part: mail-spoofing whole: e-mail-process mail-spoofing (e-mail-issue) bn: Suspect mail from seemingly reliable source in: Use common sense when received mail seems strange. Has probably been forged using signature of reliable source (incorporates) part: mail-quickreply whole: e-mail-process mail-quickreply (e-mail-issue) bn: Acknowledging receipt of important information in: If a given communication is important, it is wise to give quick reply, followed by a full response later. (incorporates) part: mail-forwardloop whole: e-mail-process mail-forwardloop (e-mail-issue) bn: Understanding pitfalls of automatically forwarded mail in: Ensure automatically forwarding information does not enter a loop, where mail is continuously sent through a group of e-mail accounts. (incorporates) part: mail-billshare whole: e-mail-process mail-billshare (e-mail-issue) bn: Sharing of cost between sender and recepient in: Unlike other medians, e-mailing costs are shared by both parties. Be considerate with the amount of memory needed for a message (incorporates) part: mail-largemessage whole: e-mail-process mail-largemessage (e-mail-issue) bn: Processes for sending exceedingly large messages through mail in: If mail > 50k/bytes, maybe use ftp instead or sub-divide message (describes-process-of) outline: one-to-one-com description: talk-process talk-process (internet-communication) bn: Internet talk processes in: Two-way communication over internet (incorporates) part: talk-inputformat whole: talk-process talk-inputformat (talk-issue) bn: Input format for talk communication in: Rule of thumb: No more than 70 characters in each line. No more than 12 lines. Use carriage return for each new line. Leave margin (incorporates) part: talk-endstream whole: talk-process talk-endstream (talk-issue) bn: Process for ending stream and awaiting response in: 2 carriage returns to signify end of stream and awaiting of response (incorporates) part: talk-endcommunication whole: talk-process talk-endcommunication (talk-issue) bn: Set reply to signify end of communication in: e.g. radio uses 'over and out'. Most chat ends with 'goodbye' statement (incorporates) part: talk-strangers whole: talk-process talk-strangers (talk-issue) bn: Guideline for talking with strangers in: If you do not know an individual, do not use talk communication with unreliable entity. Illegitimate responses can become a hassle (incorporates) part: talk-re-ringing whole: talk-process talk-re-ringing (talk-issue) bn: re-ringing etiquette for talk communication in: Let dialer re-ring individual once or twice, then kill the connection if there is no response (incorporates) part: talk-type-error whole: talk-process talk-type-error (talk-issue) bn: Handling typing errors in talk communication in: Do not backtrack too much on incorrect typing. Interpretation of meaning might still be easy (incorporates) part: talk-multiplesessions whole: talk-process talk-multiplesessions (talk-issue) bn: Awareness of individuals in multiple-session situations in: If in situation of multiple chat sessions, create algorithm to identify who says what (outlines-process-of) outline: one-to-one-com description: one-to-one-administrator-process one-to-one-administrator-process (administrator-guideline) bn: proposed one-to-one administrator control processes in: Processes to be adhered by administrators controling one-to-one communication (incorporates) part: 1t1-admin-guidelines whole: one-to-one-administrator-process 1t1-admin-guidelines (internet-administration-issue) bn: Supplying guidelines to users in: Ensure local internet users have 'manual' to explain action in various problematic internet scenarios (incorporates) part: 1t1-admin-quickreply whole: one-to-one-administrator-process 1t1-admin-quickreply (internet-administration-issue) bn: Reply time for internet concerns in: Aim to reply to network concerns within 1 business day (describes-process-of) outline: rfc1855 description: one-to-many-com one-to-many-com (communication-outline) bn: Proper one-to-many communication over a network in: Proper process of mailing lists & netnews (describes-process-of) outline: one-to-many-com description: general-mailing-list-process general-mailing-list-process (internet-communication) bn: Mailing list proper usage outline (incorporates) part: e-mail-process whole: general-mailing-list-process (incorporates) part: general-mailing-list-culture whole: general-mailing-list-process general-mailing-list-culture (general-group-communication-issue) bn: Examining context of group in: Read previously posted communication within the group to gain understanding of the culture of the group (incorporates) part: general-mailing-list-userbehaviour whole: general-mailing-list-process general-mailing-list-userbehaviour (general-group-communication-issue) bn: Reaction to behaviour of another user in: Do not blame administrator of list for bad behaviour of list users. Solve conflict directly with user. (incorporates) part: general-mailing-list-storage whole: general-mailing-list-process general-mailing-list-storage (general-group-communication-issue) bn: Consultation of long-term storing issue of mail lists in: Lists can be archived. Ensure that what is said will take into consideration that anyone can read old communication in list (incorporates) part: general-mailing-list-speech-responsibility whole: general-mailing-list-process general-mailing-list-speech-responsibility (general-group-communication-issue) bn: Recognition of responsibilty behind communication in mailing lists in: Assume sole individual sending communication is responsible for the communication, not any organisation the person is involved in (incorporates) part: general-mailing-list-concise whole: general-mailing-list-process general-mailing-list-concise (general-group-communication-issue) bn: Reviewing size and structure of mail in: Keep grou mail concise. Do not ramble. Do not go off-topic (incorporates) part: general-mailing-list-advertising whole: general-mailing-list-process general-mailing-list-advertising (general-group-communication-issue) bn: Understanding group stance on advertising in: Check whether advertising is allowed on mailing list before posting it on. (incorporates) part: general-mailing-list-contextreply whole: general-mailing-list-process general-mailing-list-contextreply (general-group-communication-issue) bn: Preffered method to keep context with mailing list replies in: Add relevant snippet of original message before response is written on the same mail. (incorporates) part: general-mailing-list-privatereply whole: general-mailing-list-process general-mailing-list-privatereply (general-group-communication-issue) bn: Replying to individual in mailing list in: Ensure that whole group is not addressed in a private message. Do not use any reply algorithms. Better to type sole address (incorporates) part: general-mailing-list-font whole: general-mailing-list-process general-mailing-list-font (general-group-communication-issue) bn: Compliance of font with mailing list in: Be careful with monospacing fonts and diagrams. Ensure everyone in mailing list is compliant with the alteration (expands-into) expansion: specific-mailing-list-process base: general-mailing-list-process specific-mailing-list-process (e-mail-list-issue) bn: Group communication guidelines for mailing lists in: Specifies proposed standards and processes for mailing lists oc: http://www.learnthenet.com/english/html/24mlists.htm (incorporates) part: specific-mailing-list-subscription whole: specific-mailing-list-process specific-mailing-list-subscription (specific-group-communication-issue) bn: Process for maintaining subscriber information and list in: Save subcription messages, since they will usually explain how one can unsubscribe from mailing list (incorporates) part: specific-mailing-list-subscription whole: specific-mailing-list-process specific-mailing-list-subscription (specific-group-communication-issue) bn: Process for maintaining subscriber information and list in: Save subcription messages, since they will usually explain how one can unsubscribe from mailing list (incorporates) part: specific-mailing-list-nomail whole: specific-mailing-list-process specific-mailing-list-nomail (specific-group-communication-issue) bn: Acknowledgement of disability to answer mail in: When one cannot answer mail for a long period of time, use a 'no mail' to tell group members you are indisposed (incorporates) part: specific-mailing-list-crossposting whole: specific-mailing-list-process specific-mailing-list-crossposting (specific-group-communication-issue) bn: Preparing for posting on closely related lists in: If posting on multiple lists, either apologise to people receiving the mail or ensure intersection of the mailing lists is sbutracted (expands-into) expansion: specific-netnews-process base: general-mailing-list-process specific-netnews-process (specific-group-communication-issue) bn: Group communication guidelines for News groups on net in: Specifies proposed standards and processes for posting of news on news databases oc: http://www.learnthenet.com/english/html/26nwsgrp.htm (incorporates) part: specific-netnews-distribution whole: specific-netnews-process specific-netnews-distribution (specific-group-communication-issue) bn: Reviewing scope of posting in: Understand the scope of posted material. Try to limit direct recepients to potentially interested individuals (incorporates) part: specific-netnews-relativequestion whole: specific-netnews-process specific-netnews-relativequestion (specific-group-communication-issue) bn: Reviewing any potential question in: Check hard-copy references such as file manuals before posting question. Avoid posting 'simple' questions that are common sense to the news group (incorporates) part: specific-netnews-rotate whole: specific-netnews-process specific-netnews-rotate (specific-group-communication-issue) bn: Securing potentially offensive communication in: If you suspect your message could be offensive to individuals in a news group, use a small encryption technique that is easily deciphered by intended recepients (incorporates) part: specific-netnews-articlecancel whole: specific-netnews-process specific-netnews-articlecancel (specific-group-communication-issue) bn: Understanding of ownership of postings in: Do not cancel any postings from other individuals without permission.They are intellectual property of others (incorporates) part: specific-netnews-moderator whole: specific-netnews-process specific-netnews-moderator (specific-group-communication-issue) bn: Expectations with moderated posting in: Expect delays in posting work if it needs to be moderated (is-defined-by) subject: specific-netnews-process definition: netnews-description netnews-description (one-to-many-communication-description) bn: NetNews description in: System to openly communicate about topics of interest (outlines-process-of) outline: one-to-many-com description: one-to-many-administrator-process one-to-many-administrator-process (administrator-guideline) bn: proposed one-to-many administrator control processes in: Processes to be adhered by administrators controlling one-to-many communication (incorporates) part: 1tm-admin-general-guideline whole: one-to-many-administrator-process 1tm-admin-general-guideline(internet-administration-issue) bn: proposed general one-to-many administrator control processes in: General processes to be adhered by administrators controlling one-to-many communication (incorporates) part: 1tm-admin-general-policy whole: 1tm-admin-general-guideline 1tm-admin-general-policy (internet-administration-issue) bn: Preparation of site policy in: Pre-emptively explain to all interested individuals any rules about use of the mailing list/netNews group (incorporates) part: 1tm-admin-general-system-health whole: 1tm-admin-general-guideline 1tm-admin-general-system-health (internet-administration-issue) bn: Mailing List/Newsgroup System Health Diagnosis in: Continuously check the performance of the mailing system and track unsolicited postings (incorporates) part: 1tm-admin-general-archiving whole: 1tm-admin-general-guideline 1tm-admin-general-archiving (internet-administration-issue) bn: Length of archiving information in: Explain to users the amount of time logged information is retrievable from the site. (incorporates) part: 1tm-admin-specific-mailing-list-guideline whole: one-to-one-administrator-process 1tm-admin-specific-mailing-list-guideline (internet-administration-issue) bn: specific mailing list administrator control processes in: processes specific to mailing lists to be adhered by administrators controlling one-to-many communication (incorporates) part: 1tm-admin-specific-mailing-list-downtime whole: 1tm-admin-specific-mailing-list-guideline 1tm-admin-specific-mailing-list-downtime (internet-administration-issue) bn: Mailing list down-time notification scheme in: If downtime is expected to occur, legal obligation to notify list owners (incorporates) part: 1tm-admin-specific-mailing-list-bouncingmail whole: 1tm-admin-specific-mailing-list-guideline 1tm-admin-specific-mailing-list-bouncingmail (internet-administration-issue) bn: Refreshing if mailing lists in: Ensure lists are up-to-date to remove likelihood of users receiving 'bouncing mail' (incorporates) part: 1tm-admin-specific-netnews-guideline whole: one-to-one-administrator-process 1tm-admin-specific-netnews-guideline (internet-administration-issue) bn: specific NetNews administrator control processes in: processes specific to news groups to be adhered by administrators controlling one-to-many communication (incorporates) part: 1tm-admin-specific-netnews-feednature whole: 1tm-admin-specific-netnews-guideline 1tm-admin-specific-netnews-feednature (internet-administration-issue) bn: Publicisig nature of input feeds in: Let users know the nature of inputfeeds to offset misinterpretation of partly fed information (incorporates) part: 1tm-admin-specific-netnews-usermultiplicity whole: 1tm-admin-specific-netnews-guideline 1tm-admin-specific-netnews-usermultiplicity (internet-administration-issue) bn: Avoiding multiple identities of individual user in: Mistaken identities may cause serious leaks of information not read by the user. NewsGroup service provider is liable for these client problems (outlines-process-of) outline: one-to-many-com description: one-to-many-moderator-process one-to-many-moderator-process (moderator-guideline) bn: proposed one-to-many moderator control processes in: Processes to be adhered by moderators controlling one-to-many communication (incorporates) part: 1tm-moderator-faq-maintenance whole: one-to-many-moderator-process 1tm-moderator-faq-maintenance (internet-moderator-issue) bn: Maintenance of group communication user faq in: Regularly refresh any questions asked by users (describes-process-of) outline: rfc1855 description: information-services information-services (communication outline) bn: Information systems available on the web in: Guideline for additional and new information systems (incorporates) part: information-services-process-debugging whole: information-services-process information-services-process-debugging (information-services-issue) bn: Debug process for information system in: If experiencing problem, check local setup first. Check file configurations, software setup, network connections. in: Only after local check, confer with provider (incorporates) part: information-services-process-filetype-dependence whole: information-services-process information-services-process-filetype-dependence (information-services-issue) bn: Reliance on file-type id for application usage in: Although file-types do exist, do not blindly assume that given file actually follows the type it has been expressed as (incorporates) part: information-services-process-work-validity whole: information-services-process information-services-process-work-validity (information-services-issue) bn: Assumption of reliability of work in: Do not automatically assume validity of information found in a document. Critique documents, for anyone can be a publisher (incorporates) part: information-services-process-security-pessimism whole: information-services-process information-services-process-security-pessimism (information-services-issue) bn: View of security of sent data in: If no security measures are used, assume sent documents are readible by anyone (incorporates) part: information-services-process-delegation whole: information-services-process information-services-process-delegation (information-services-issue) bn: Approach of relative services in: If available, use local mirror for extremely popular services to balance commitment of service machines (is-a-type-of) abstract: information-services-process instance: real-time-information-services-process real-time-information-services-process (Communication Outline) bn: Guideline for Real-Time internet communication in: Describes the desired conduct of individuals using real-time services (is-a-type-of) abstract: real-time-information-services-MUD instance: real-time-information-services-process real-time-information-services-MUD (Real-time-communication-method) bn: Multi-user Dimensioning: MUD in: Method used to create real-time communication over internet oc: http://www.lysator.liu.se/mud/faq/faq1.html (is-a-type-of) abstract: real-time-information-services-MOO instance: real-time-information-services-MUD real-time-information-services-MOO (Real-time-communication-method) bn: Object-Oriented Multi-user Dimensioning: MOO in: Method used to create object-oriented real-time communication over internet oc: http://www.hayseed.net/MOO/ (incorporates) part: real-time-information-services-greeting whole: real-time-information-services-process real-time-information-services-greeting (real-time-information-services-issue) bn: Greeting Protocol in real-time environment in: although multiple users, one greeting is sufficient for whole community (incorporates) part: real-time-information-services-introductory whole: real-time-information-services-process real-time-information-services-introductory (real-time-information-services-issue) bn: Background research outline in: If analysing new community, retrieve background chat sessions to understand group culture (incorporates) part: real-time-information-services-anonimity whole: real-time-information-services-process real-time-information-services-anonimity (real-time-information-services-issue) bn: Respect of persona disclosure in: If a person continuously uses an alias, do not push to learn personal information. in: If you personally know an individual by their real who uses an alias, be courteous to keep his/her personal information undisclosed (outlines-process-of) outline: real-time-information-services-process description: real-time-information-services-administrator-guideline real-time-information-services-administrator-guideline (administrator-guideline) bn: Guideline for real-time administrator in: Administration information in a real-time internet communication environment (incorporates) part: real-time-information-services-administrator-bandwidth whole: real-time-information-services-administrator-guideline real-time-information-services-administrator-bandwidth (real-time-information-services-issue) bn: Critique of available bandwidth for service in: ensure that there is enough bandwidth to support demand on service in rush hour (incorporates) part: real-time-information-services-administrator-readme whole: real-time-information-services-administrator-guideline real-time-information-services-administrator-readme (real-time-information-services-issue) bn: Validity of current help processes in: Check the correctness of help files such as readme periodically (incorporates) part: real-time-information-services-administrator-unique-filename whole: real-time-information-services-administrator-guideline real-time-information-services-administrator-unique-filename (real-time-information-services-issue) bn: State of all file names in information system in: Attempt to make all file names unique by their first 8 characters to remove retrieval confusions (incorporates) part: real-time-information-services-administrator-testing whole: real-time-information-services-administrator-guideline real-time-information-services-administrator-testing (real-time-information-services-issue) bn: Testing process for information system in: Applications should be thoroughly tested on a large demographic of clients to ensure robustness of application (incorporates) part: real-time-information-services-administrator-consistency whole: real-time-information-services-administrator-guideline real-time-information-services-administrator-consistency (real-time-information-services-issue) bn: Maintenance of display through information system in: Place emphasis on a consistent display for application. Removes confusion (incorporates) part: real-time-information-services-administrator-exporting whole: real-time-information-services-administrator-guideline real-time-information-services-administrator-exporting (real-time-information-services-issue) bn: Export rules for information in: Abide by all export rules for country in which service is based. Rules vary with countries (is-a-reference-for) document: rfc1855 reference: elements-of-email-style elements-of-email-style (Book) bn: Elements of e-mail style in: Guideline for processes used in e-mail structure oc: http://www.amazon.com/exec/obidos/tg/detail/-/0201627094/qid=1039769141/sr=8-1/ref=sr_8_1/104-3795361-1492710?v=glance&s=books&n=507846 (was-published-in) date: 1994 item: elements-of-email-style (author-of) author: B.Heslop opus: elements-of-email-style (author-of) author: D.Angell opus: elements-of-email-style